Job Title: Operations Associate

Pay Rate: $19.50

2nd Shift

Work Location:

Eden Prairie - Minnesota

Contract to hire

Training schedule - Monday thru Friday 4pm to 12am for the first 2 weeks

Contractor would be in the office for training and also one (1) day a month.

Duties and Responsibilities

The duties and responsibilities of this position include, but are not limited to, the following:

With a focus on quality and efficiency, perform one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs):

• Provide shipment information, create orders, activate shipments, build and assign loads, schedule appointments, track and trace shipments, enter events, and invoice accordingly
• Monitor task boards and assigned email accounts to respond promptly to customer and carrier requests
• Document shipment events using SOPs and practical experience; escalate issues as needed following defined procedures
• Follow through on customer and carrier requests to ensure satisfaction; escalate questions when necessary
• Validate and maintain accuracy of load data in systems per C.H. Robinson and customer standards
• Perform other duties as assigned based on team and/or country-specific needs

Qualifications

Required:

• High school diploma or GED
• Previous customer service experience
• Availability to work evenings and/or weekends (for select roles)

Preferred:

• Bachelor's degree from an accredited college or university
• Basic proficiency in Microsoft Office Suite
• Experience in a call center or similar customer service environment
• Strong communication, prioritization, and time management skills
• Demonstrated attention to detail and accuracy
• Appreciation for a diverse and inclusive work environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.